Privacy

Information we collect. When you call or book a repair, we collect the information you provide: your name, phone number, service address, and details about the appliance and the problem. When you visit this website, standard server logs may record your IP address, browser type, and the pages you view. We do not sell your personal information.

Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.

Visit recordings: this site also uses PostHog, a service of PostHog Inc. in the United States, to see how visitors use it. For us it records the pages you view, where you click and how far you scroll, your device and browser type, page-speed measurements, and a replay of the visit in which anything typed into a form field is hidden. It sets no cookies; its session data stays in your browser tab's storage and is cleared when the tab closes. PostHog receives your IP address, keeps it with this data, and uses it to estimate your approximate location. If your browser sends Do Not Track or Global Privacy Control, nothing is recorded. We use it only to improve this website and never sell it; PostHog keeps recordings for 30 days and other usage data for up to one year.

How we use it. We use your information solely to schedule and perform your repair, to bring the correct parts, to provide a quote and warranty, and to follow up on the service. We may contact you by phone or text about your specific appointment. We do not use it for unrelated marketing without your consent.

Sharing. We share information only as needed to complete your repair — for example, ordering a genuine OEM part for your model. We do not sell or rent your information to third parties. We may disclose information if required by law.

Data retention and security. We keep service records only as long as needed for warranty and legitimate business purposes, and we take reasonable measures to protect them. No method of transmission over the internet is fully secure, but we work to safeguard your information.

Your choices. You may ask what information we hold about you, request a correction, or ask us to delete records that we are not required to keep. To make a request, or for any privacy question, call (914) 449-5646. We may update this policy from time to time; the current version always appears on this page.