Frequently Asked Questions

We serve Bronxville and surrounding areas within a 25 miles radius, including Westchester County, Nassau County, and Fairfield County communities.

Yes, we offer same-day service for most repair calls received before noon. Emergency service is available for urgent situations.

You can schedule by calling us directly or using our online booking system. We'll confirm your appointment and provide a service window.

Our standard hours are 7:00 AM - 8:00 PM Monday-Friday, 8:00 AM - 6:00 PM Saturday, and 9:00 AM - 5:00 PM Sunday. 24/7 Emergency Available

Yes, someone 18 years or older must be present during the service call to authorize work and provide access to the appliance.

We specialize in Sub-Zero, Wolf, and Cove appliances. We also service Viking, Thermador, Miele, Gaggenau, Bosch, and other premium brands.

We repair refrigerators, freezers, ice makers, ranges, ovens, cooktops, dishwashers, wine coolers, and ventilation systems. We also offer HVAC services.

We are an independent service company with experienced technicians. We use genuine OEM parts and follow manufacturer specifications.

Yes, we service both new and older models. Parts availability varies by age and model. We'll let you know if parts are difficult to source.

Our diagnostic service call is $95, which includes travel to your home and complete appliance diagnosis. This fee is applied toward repair costs if you proceed.

Yes, always. After diagnosis, you'll receive a detailed written estimate. We only proceed with your approval. There's no obligation to repair.

We accept all major credit cards, checks, and cash. Payment is due upon completion of service.

No. We believe in transparent pricing. The estimate we provide includes parts, labor, and any applicable fees. No surprises.

Yes. All repairs include a warranty on parts (typically 1 year manufacturer warranty) and labor (90 days standard, extended options available).

If the same issue recurs within the warranty period, we'll return and repair it at no additional charge. Just call us to schedule a follow-up.

Yes, we exclusively use genuine OEM (Original Equipment Manufacturer) parts to ensure proper fit, function, and longevity of repairs.

Common causes include dirty condenser coils, faulty door seals, thermostat issues, or compressor problems. Schedule a diagnostic for accurate assessment.

This often indicates igniter wear, clogged burner ports, or gas valve issues. Don't attempt DIY repairs on gas appliances—call a professional.

Annual maintenance is recommended for refrigeration units. Ranges and ovens benefit from periodic cleaning and calibration checks.

It depends on the appliance age, repair cost, and overall condition. Generally, if repair costs exceed 50% of replacement cost on an older unit, replacement may make sense. We'll give you an honest recommendation.